artis FAQ

We at artis do not charge fees for deposits. When you transfer funds to artis via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer from mobile banking, local payment, online payment, or e-wallet, your full amount is credited to your artis balance. However, your bank or payment provider may apply their own transfer fees—contact your bank for details. Withdrawals on artis are also free of platform fees. We process your withdrawal request at no charge, and funds are sent to your nominated payment method or bank account. Your bank may charge a deposit or transfer fee to receive the incoming funds—this depends on your bank's policies, not artis. During high-volume periods (e.g., around Idul Fitri, Idul Adha, or Liga 1 match settlements), processing may take longer, but no additional fees apply. Always verify the amount you intend to deposit or withdraw before confirming, as artis does not reverse transactions due to user error.

Withdrawal requests on artis are reviewed during standard business hours. Initial review typically completes within 24 hours of submission. During our review, we verify your account status, check for suspicious activity, and confirm the withdrawal amount is available in your balance. If your account and request pass all checks, we approve the withdrawal and send the funds to your nominated payment method or bank account. The time for funds to arrive depends on your payment method and your bank—bank transfers may take 1-3 business days, while digital wallets (mobile banking, local payment, online payment, e-wallet) typically settle within hours. We do not guarantee a specific withdrawal timeline but aim to process legitimate requests as quickly as possible. If we detect unusual activity, we may request additional documentation (proof of funds source, identity verification) before approving your withdrawal. Withdrawals submitted during public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may experience delays due to bank closures. Contact our support team if your withdrawal has not appeared after the expected timeframe.

Our artis sportsbook covers major football and tournament markets. Football leagues include Liga 1 (Indonesia), Premier League, La Liga, Serie A, Bundesliga, and international tournaments such as Champions League, Europa League, and Piala AFF. We also list match betting on Liga Indonesia Cup (Piala Indonesia) and other regional competitions. Beyond football, artis offers betting markets on badminton, MotoGP, esports (Mobile Legends, Free Fire, PUBG Mobile), and other sports. game information update in real time as matches progress. Each market displays the current odds, available bet types (match winner, over/under, correct score, etc.), and your potential returns. Odds are calculated by our risk team and change based on betting volume and match circumstances. We do not offer odds on matches involving fixing allegations or matches where betting is restricted by regulation. Consult our Terms of Use for a full list of restricted betting activities.

We at artis offer promotional bonuses from time to time to new and existing users. Any bonus offer comes with terms that describe eligibility, the bonus amount or percentage, wagering requirements (how many times you must bet the bonus before withdrawal), and eligible games. Terms vary by promotion—some bonuses apply only to live-dealer tables, others to slots or sportsbook. You receive details of the current bonus offer during registration or when you log in to artis. Bonus funds must meet the specified wagering requirement before you can withdraw. For example, a bonus with a 5x wagering requirement means you must place qualifying bets totaling five times the bonus amount. Bonuses expire after a set period (typically 30 days) if not used. If you do not meet the wagering requirement before expiry, the bonus is forfeited. Promotional bonuses are separate from your deposited funds and cannot be withdrawn as cash. Read the full terms of each promotion before accepting it. Contact our support team if you have questions about how a specific bonus works on your artis account.

Our artis support team responds to user queries via email and in-app chat during standard business hours. Typical response time is within 24 hours for most inquiries. Urgent issues (account security, suspicious transactions, forgotten password) are prioritized and often resolved within a few hours. If you submit a query during a weekend or public holiday, we acknowledge your message and respond when our team returns. For faster assistance with common issues, check our FAQ and account settings first—many questions can be resolved through self-service. If you need immediate help outside business hours, our in-app help center provides common answers and troubleshooting steps. We do not guarantee support availability on all public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), but we maintain a duty support system for critical account and security issues. Always include your username and a clear description of your issue when contacting support—this helps us resolve your query quickly and accurately.