artis Casino & Sportsbook Service Notice

Service Availability and Jurisdiction Notice

We at artis provide services only in supported jurisdictions where online gaming and sports entertainment are permitted by applicable law. We do not offer artis services in countries, territories, or regions where such activity is prohibited, restricted, or unlicensed. Access to artis from prohibited jurisdictions is unauthorized, and we are not liable for any consequences of such access, including account suspension, fund forfeiture, or legal liability incurred by the user.

Our artis platform operates under the legal framework of our licensed jurisdiction. We do not represent that artis is licensed, regulated, or approved in any other country or territory. Users accessing artis from Jakarta, Surabaya, Bandung, Medan, or Semarang do so at their own discretion and bear full responsibility for verifying local legal compliance. During periods such as Idul Fitri, Idul Adha, Imlek, or Nyepi, our artis service availability and support responsiveness may be affected by regional observances, but core platform functions remain operational.

User Eligibility and Account Requirements

To open an account on artis, you must be of legal age in your jurisdiction (typically 18 or older) and legally permitted to use online gaming and wagering services. You represent that any information you provide to artis is truthful, accurate, and complete. We conduct Know-Your-Customer (KYC) verification on all artis accounts—this includes uploading government-issued identification, proof of address, and completing identity confirmation. Providing false information, using someone else's identity, or circumventing KYC procedures results in account closure and fund forfeiture.

Your artis account is personal and non-transferable. You may not sell, gift, or lend your account to anyone else. Each person is permitted only one active artis account. Maintaining multiple accounts, using shared credentials, or allowing others to access your account constitutes fraud and results in immediate closure of all associated accounts.

We reserve the right to refuse service to any user or close any account if we suspect fraud, money laundering, violation of terms, or breach of applicable law. If your artis account is closed for compliance reasons, we will retain your funds pending investigation and may be required to report the closure to relevant authorities.

Data Protection and Privacy

We at artis collect and process personal data solely to provide our services, comply with Know-Your-Customer and anti-money-laundering obligations, process deposits and withdrawals, and provide customer support. All data transmitted to artis is protected by SSL encryption. Your password is hashed—never stored in plaintext. We do not share your personal data with third parties except payment processors and where required by law.

For full details on how we handle your data, retention periods, and your data rights, refer to our Privacy policyWe comply with data protection standards applicable in our licensed jurisdiction. If you wish to access, correct, or delete your personal data held by artis, contact our support team via email or in-app chat.

We at artis prioritize data security and transparency—your personal information is protected by industry-standard encryption and handled only for legitimate service purposes.

Payment Methods and Financial Services

Our artis platform accepts deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. We do not provide financial services or hold funds in a bank account on your behalf—payment processors manage all transactions. When you deposit on artis, funds are transferred directly to our payment partner; we then credit your artis account balance. Withdrawals follow the same process in reverse.

We are not a bank and do not offer interest on account balances. We do not guarantee any returns on deposits or gaming activity. Your artis account balance represents entertainment funds only and has no monetary value outside the artis platform. Funds in your artis account are not subject to banking protections and are held at the platform's discretion.

All withdrawal requests on artis are subject to fraud review and may be delayed or denied if we detect suspicious activity. We comply with anti-money-laundering regulations and may request additional documentation (e.g., proof of funds source) for large or unusual withdrawals. Processing times for withdrawals depend on the payment method and your bank—we do not guarantee specific withdrawal timelines.

Intellectual Property and Content Rights

All content on artis—including logos, game graphics, interface design, text, and software—is owned by us or our licensors and protected by copyright and intellectual property laws. You may not copy, reproduce, distribute, or modify any artis content without our explicit written permission. Unauthorized use of artis intellectual property is prohibited and may result in legal action.

Game content on artis (live-dealer broadcasts, slot software, sportsbook data) is licensed from third-party providers. These providers retain all intellectual property rights. You may not record, screenshot, or distribute live-dealer gameplay, sportsbook odds, or other proprietary artis content. Violation of these restrictions may result in account closure and legal liability.

Liability Limitations and Dispute Resolution

We at artis provide our platform on an "as-is" basis. We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of artis—including lost earnings, account loss, or technical failures. Our total liability to you, if any, is limited to the amount you have deposited on artis during the 12 months preceding the claim.

If you have a dispute with artis, contact our support team via email or in-app chat. Provide full details, bet IDs, transaction records, and screenshots. We will review your claim and provide a response within 7 business days. If you are unsatisfied with our response, you may escalate to our dispute resolution team. Further escalation or legal action must be brought in the jurisdiction where artis is licensed and operated.

Contact and Legal Inquiries

For legal inquiries, compliance questions, or concerns regarding our artis service, contact us via email or in-app chat. We do not provide phone support. Our support team is available during standard business hours and responds to legal inquiries within 5 business days. We may request additional information to address your inquiry fully.

For questions regarding our terms, privacy practices, or account policies, refer to our Terms of Use and Privacy policyThese documents are available on our artis website and are updated periodically. Your continued use of artis after updates constitutes acceptance of the revised policies.

We at artis reserve the right to modify these legal notices, our terms, policies, or service offerings at any time. Changes become effective upon posting on our artis website. Users are responsible for reviewing updates regularly. If you do not agree with our legal framework or policies, you may close your artis account and request withdrawal of your balance subject to standard review procedures.