artis Privacy Policy
This page describes what we collect when you use artis and how we keep that data protected. We at artis treat your personal information as confidential and apply industry-standard security practices to safeguard it. Our commitment to privacy extends across all artis services—account registration, deposits, withdrawals, live-dealer gameplay, sportsbook betting, and customer support.
When you access artis, we collect only the data necessary to verify your identity, process transactions, comply with anti-money-laundering regulations, and provide support. We do not sell your information to third parties. We do not share your data except with payment processors, regulatory authorities, and service providers essential to running artis. Our servers may sit outside your jurisdiction; data transmitted to us travels encrypted.
This policy outlines what we collect, how we use it, who we share it with, your rights, and how to contact us if you have concerns about your privacy on artis.
What We Collect on artis
When you register on artis, we collect your email address, password (stored as an encrypted hash), full name, date of birth, and phone number. During account verification, we request a government-issued ID (passport, national ID card, or driver's license) and proof of address (recent utility bill or bank statement). We photograph or scan these documents and store them securely. We use this information to verify your identity and comply with Know-Your-Customer (KYC) and anti-money-laundering requirements.
We also collect transaction data on artis—deposit and withdrawal amounts, payment method, timestamp, and bet history. We track your account activity including login times, game selections, wager amounts, and session duration. We collect device information: IP address, browser type, operating system, and device identifiers. This helps us detect fraud, unauthorized access, and system errors. We may collect location data if you enable it in your device settings; we use this to verify you are accessing artis from a supported jurisdiction.
We do not intentionally collect sensitive data such as health or financial status beyond what is necessary for account verification. We do not track your activity outside artis or across other websites.
How We Use Your Data on artis
We use your data to operate artis—create and manage your account, process deposits and withdrawals, calculate winnings, and settle bets. We use your email and phone to send account confirmations, withdrawal notifications, password-reset links, and important announcements. We use your personal information to verify your identity, prevent fraud, detect suspicious patterns (rapid balance swaps, coordinated betting, system abuse), and comply with regulatory obligations.
We analyze aggregated, anonymous usage data to improve artis—optimize game performance, understand popular games, detect technical issues, and enhance dealer studio quality. This aggregated data does not identify you personally. We do not use your individual data for marketing unless you opt in. We do not sell your personal information under any circumstances.
Third Parties and Data Sharing
We share your data with payment processors (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals. These processors handle your payment method information; we do not store your full bank account number or card details directly. We share data with regulatory bodies and anti-money-laundering agencies where required by law. We may share data with law enforcement if compelled by legal process or court order.
We use third-party service providers—cloud hosting, data analytics, security auditors, and customer-support platforms—who process data on our behalf. These providers are bound by confidentiality agreements and may not use your data for any purpose other than serving artis. We do not permit third parties to market to you or use your data for their own purposes.
In the event artis is acquired or sold, your data may be transferred to the acquiring company. We will notify you of any such change and your rights regarding your data.
Security and Data Protection on artis
We at artis use SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers. Your password is hashed using industry-standard cryptography—we cannot recover your plaintext password, nor can we transmit it back to you. We require two-factor authentication (2FA) on all artis accounts. Enable 2FA to require a verification code (from an authenticator app or SMS) during each login, protecting your account even if someone obtains your password.
Our systems undergo regular security audits and penetration testing. We maintain firewalls, intrusion-detection systems, and access controls to prevent unauthorized access. We store your personal documents (ID scans, address proofs) in encrypted, access-restricted storage. Our data centers employ physical security—24/7 monitoring, biometric access, and redundant systems to prevent data loss.
We maintain industry-standard protections for your data on artis, but no system is completely immune to breach. You are responsible for maintaining password confidentiality.
Your Rights and Data Requests
You have the right to access, correct, or delete your personal data on artis, subject to legal obligations. To exercise these rights, contact our support team via email or in-app chat. We respond to legitimate data-access requests within standard business days. You may request a copy of all data we hold on you; we provide this in a portable format. You may request deletion of your account and associated data; we delete non-essential data immediately and retain legally required data (transaction records, KYC documents) per regulatory timelines.
You may opt out of non-essential communications (promotional emails, updates) at any time by clicking "Unsubscribe" in any email or adjusting your notification settings in your artis account menu. You cannot opt out of essential communications (account alerts, withdrawal notifications, security warnings).
Cookies and Tracking Technologies
We use cookies on artis to remember your login session, store your language preference, and track usage patterns. Session cookies expire when you close your browser; persistent cookies remain on your device for up to one year. You may disable cookies in your browser settings, but some artis features may not function properly without them. We do not use third-party cookies for advertising or tracking outside artis.
International Data Transfer
Our artis servers may be located outside your country or jurisdiction. By using artis, you consent to your data being transferred to, stored in, and processed outside your region. We apply the same security and privacy protections regardless of server location. If you are accessing artis from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed internationally, but we maintain consistent encryption and access controls.
Changes to This Policy
We may update this privacy policy at any time. Changes become effective when posted on artis. We notify you of material changes via email or prominent notice on the platform. Your continued use of artis after updates constitutes acceptance of the new policy. If you disagree with changes, you may close your account and request withdrawal of your balance.
Contact artis
If you have questions about this privacy policy, concerns about your data on artis, or wish to exercise your rights, contact our privacy team via email or in-app chat. We respond to legitimate requests during standard business hours. You may also contact us during holidays (Idul Fitri, Idul Adha, Imlek, Nyepi); we process requests upon normal operations resumption. Our artis support team will direct your inquiry to the appropriate department and provide you with a response timeline.